Saturday, September 12, 2020

Decintell Falco Customer Experience Management (CEM) Module

  


Decintell Falco Customer Experience Management (CEM) Module 

Decintell Falco Knowledge Platform is a complete enterprise suite consisting an array of modules to cover enterprise wide transactions and workflows. The platform comes with its own Admin Centre. Admin can create roles, create users, assign roles and access rights. Configure alerts, emails etc. Admin can also monitor users' login sessions in real time and can force logout or suspend a user. Admin Centre is a very powerful tool to grant user level access to ensure information integrity. Apart from Admin Centre, Falco combines a set of standard modules and customised modules to handle complicated workflows within an Enterprise. (for more about Admin Centre click Decintell Falco Admin Centre)


The standard modules are My KRA BI Dashboards, DOIT (IoT module to monitor equipment performance), WAC (weighment calibration app). The customized workflows are SWAS (an aftermarket suite), CPC (Constraint based Capacity Planning and Control), ECM (Engineering Change Management), CEM (Customer Experience Management), TPM (Total Preventive Maintenance), NPD (New Product Development) and many more. (for more on Decintell Falco Knowledge Platform click Digitise with Decintell Falco Knowledge Platform). 

 

For the scope of this blog we will discuss CEM module in detail. "Customer Experience Management" is beyond standard CRM modules.

 

There are standalone off-the-shelf CRM platforms available. However, these platforms need to be adopted and even customised to suite specific workflow requirements of any organisation. Most of CRM platforms do not have proposal or quotation building engine. The complicated and costly licensing policies is another roadblock to adopt several of these platforms. 

 

Decintell Falco CEM Module
CEM module goes way beyond just basic CRM solution. It is customised solution to fit your needs. CEM comes pre-loaded with value added features such as 

  • Customer or Competitor Directory - Store address and contact information of the customer. Not just one location but any number of customer locations, their plants, offices, branches, warehouses. It is possible to flag the company as either Customer or Competitor or both.  
  • People Directory - Register not only key people contact details, but also softer aspects about them, such as their role within the organisation, their relevance to your organisation i.e. influencer, user, decision maker, beneficiary, inclined towards competition, against, neutral etc. CEM has feature to  track a person if he/she changes the role, location within customer organisation or joins another customer/competitor organisation. While generating a quote or proposal for any customer, these people specific attributes and their relevance to your organisation pops up and serves as guidance.
  • New Query Registration - Query registration from multiple sources such as website, exhibition stalls or your sales team. Query forms are designed to be internally allocated to different business verticals based on the query type. Each query form can be analysed for basic sanity, to decide if it is to be pursued or otherwise, saving huge time of generating proposals which end up nowhere.  
  • Visit Reports - Register every customer visit and details of conversations. Generate and track action plan, assign actions to respective internal owners.  If your organisation is already on Decintell Falco SWAS or DOIT modules, CEM allows seamless information feed from these modules. While preparing for visit it is easily possible to have complete overview of current status of customer complaints, spares orders as well as performance of your supplied equipment. This puts you at an advantage
  • Competitor Information - Log competitor information, including proposals submitted by them to customers, enabling “apples to apples” comparative analysis of commercial terms and technical specs offered by a competitor.  
  • Market Intelligence - Log market information about your products, competitor products, photos, features, feedback received from customers. All this can be channelled into improving your product as well as new product development.     

 

Decintell Falco CEM Module - Customised features
CEM has some unique customised features. Currently we have developed Proposal building for manufacturers and seller of equipment such as Lifts, Gen Sets, Industrial Compressors, or industrial machines. 

  • Proposal Building and Vetting (escalation approvals) - Gather detailed user requirement (URS).  Create huge Knowledge Repository of equipment features, accessories, site dependencies such as layout, power supply, compressed air circulation etc. URS is automatically validated against your equipment features, site conditions, other dependencies and correct equipment is selected.  CEM also computes the price based on internal policies. If sales team wants to offer discounts, the proposal is automatically escalated for approval. And only approved quotation / proposal can be sent to customer. Thus every quote/proposal is vetted technically as well as commercially.
  • Handling Non-Standard URS -  Many times customers ask for non-standard features in an equipment/machine. If the customer URS does not fit into standard equipment features, the query is automatically routed to engineering function to vet the URS. Engineering will study the same, decide if URS can be met with necessary modifications in the standard BOM. And if possible, what will be the cost of such modifications including lead time. Engineering then feeds necessary cost and lead time information in the query form. CEM calculates the  price based on internal guidelines and from this point on the Non-Standard query flow follows the same workflow as a standard query. Since workflow for Non-Standard URS is separately handled, it doesn't hold processing of normal queries. This frees up engineering resources to focus on non-standard URS and conduct thorough vetting.
  • Quotation/Proposal Tracking - CEM tracks the proposal thru all stages till  Win/Loss decision. Possible to generate multiple revisions of the proposal. Every revision is separately vetted and escalated, if necessary, for commercial approvals. The system decides if escalation is necessary. 

 

CEM also hosts a Knowledge Repository (KRè). KRè stores data for equipment specifications, working conditions, accessories and thousands of combinations of interdependencies of all such variables. Ensuring URS is accurately vetted every time, without any manual dependencies.  KRè allows hundreds of man years of experience and knowledge within your organisation to be centrally stored, drawn upon and effectively used, rather than this knowledge becoming proprietary to individuals. The knowledge gathered thru individual experience can be put to organizational benefit. KRè has controlled access and any change in data goes thru several steps of approval, before updating relevant masters. 

 

 

CEM ensures seamless interconnectivity across various modules of Decintell Knowledge Platform, to bring data feed from SWAS, DOIT, WAC. True power of digitisation can be realised with Decintell Falco Knowledge Platform. CEM is currently under pilot testing. However, we appreciate that each organisation has its own specific needs and constraints. Leveraging our domain knowledge, we work closely with your team to map existing flow. Reengineer the same to remove non-value add activities. Optimize the flow to suite organisation specific requirements. 

 

 

Decintell Falco Knowledge Platform helps your organisation to be a data driven, digitized enterprise.

Other relevant topics decintellfalco.blogspot.com


Shantanu Joshi
Co-Founder
Decintell Tech Pvt. Ltd.

 

www.decintell.com 

Friday, September 11, 2020

Decintell Falco SWAS Module

.    

Decintell Falco SWAS Module

Decintell Falco Knowledge Platform is a complete enterprise suite consisting an array of modules to cover enterprise wide transactions and workflows. The platform comes with its own Admin Centre. Admin can create roles, create users, assign roles and access rights. Configure alerts, emails etc. Admin can also monitor users' login sessions in real time and can force logout or suspend a user. Admin Centre is a very powerful tool to grant user level access to ensure information integrity. Apart from Admin Centre, Falco combines a set of standard modules and customised modules to handle complicated workflows within an Enterprise. (for more about Admin Centre click Decintell Falco Admin Centre)


The standard modules are My KRA BI Dashboards, DOIT (IoT module to monitor equipment performance), WAC (weighment calibration app). The customised workflows are SWAS (an aftermarket suite), CPC (Constraint based Capacity Planning and Control), ECM (Engineering Change Management), CEM (Customer Engagement Management), TPM (Total Preventive Maintenance), NPD (New Product Development) and many more. (for more on Decintell Falco Knowledge Platform click Digitise with Decintell Falco Knowledge Platform). 

For the scope of this blog we will discuss SWAS module in detail. SWAS digitises entire after-sales workflow. SWAS comprises of four components - Spares, Warranty, AMC and Service. For an OEM having large installed base, it is vital to have strong after sales function. OEM end users have direct access and visibility.   

 

Spares - e-Catalogue, Online ordering, Real-time stock visibility, e-Commerce gateway for payments and order tracking

 

Warranty - Online processing of warranty claims, including internal escalations. Track warranty returns from field.

 

AMC - Track each installed equipment and AMC status. Timely alert to renew AMC. Due to complete visibility AMC becomes a major revenue earner rather than source of revenue leakage. AMC call tracking by both, OEM and end users

 

Service - Equipment end users can log a service calls online, the calls are auto assigned to respective territory service engineer. Service engineers' call calendar, repair logs, call closure can be tracked. Service engineers can file call closure reports and expense reports online. End user confirmation can also be obtained for call closure. 

 

Field complaint data is stored in Decintell Falco Knowledge Repository (KRè) and  analysed. OEM quality function can use the log for internal corrective actions and track implementation with respective function. SWAS tracks the horizontal implementation of corrective actions for similar field issues.


Customer Management: OEM can configure Customer Settings, Payment Terms, Discount Structure, Annual Rate Contracts. The customers (end users of equipment) can access their own online account. Place orders, log service calls, pay online.


Spares: Select and Order Spares using e-catalogue, Online real-time spares

stock visibility, no need to remember part numbers. Select parts just by clicking on images. Fill shopping cart and pay online. Track shipment.





Service Calls: Log and assign service calls to respective engineer. 









 

SWAS enables growth thru Customer Service. 




 Other relevant topics




Shantanu Joshi

Co-Founder
Decintell Tech Pvt. Ltd.

 

www.decintell.com 

Decintell Falco WAC Module


 

Decintell Falco WAC Module

Decintell Falco Knowledge Platform is a complete enterprise suite consisting an array of modules to cover enterprise wide transactions and workflows. The platform comes with its own Admin Centre. Admin can create roles, create users, assign roles and access rights. Configure alerts, emails etc. Admin can also monitor users' login sessions in real time and can force logout or suspend a user. Admin Centre is a very powerful tool to grant user level access to ensure information integrity. Apart from Admin Centre, Falco combines a set of standard modules and customised modules to handle complicated workflows within an Enterprise. (for more about Admin Centre click Decintell Falco Admin Centre)


The standard modules are My KRA BI Dashboards, DOIT (IoT module to monitor equipment performance), WAC (weighment calibration app). The customised workflows are SWAS (an aftermarket suite), CPC (Constraint based Capacity Planning and Control), ECM (Engineering Change Management), CEM (Customer Engagement Management), TPM (Total Preventive Maintenance), NPD (New Product Development) and many more. (for more on Decintell Falco Knowledge Platform click Digitise with Decintell Falco Knowledge Platform).

For the scope of this blog we will discuss WAC module in detail. WAC simply means Weighment Accuracy Calibration. WAC app is a multipurpose application. WAC can be used to calibrate packaging machine for “weighment accuracy” to ensure that  packed product weight is accurate. While packing less can become statutory issue, packing excess can incur losses. 

 

 WAC records every test and generates reports with statistical analysis of the accuracy trends, best recipe of machine parameters to enhance weighment accuracy.  


WAC completely eliminates possibility of human error. Periodic calibration of machines will ensure substantial cost savings by minimising excess giveaway and at the same time complying to Weights & Measures standards.

 

WAC also allows  tracking manual packing; in case lower volume products are packed manually.  The application captures batch as well as per pack quantity, monitors over or under weight, counts no. of pouches packed per batch. There are a number of built-in validations to provide maximum accuracy and control. Provide statistical reports of excess giveaway. 


WAC stores all these results in Decintell Falco Knowledge Repository (KRè). 

 

WAC uses Tab; hence the application can be handheld directly on the shop floor. 



Application Architecture and its hardware components



Features - Calibration Module

 

  1. Auto or manual  abort
  2. In case of power supply shut down during a test it can be resumed from the same point, once the supply is restored. 
  3. The weighment accuracy statistical calculation
    1. Max, Min, Range, Mean and Standard Deviation are calculated for an array of weight readings set
    2. Weight variation in GM is also calculated.
  1. The app allows users to record qualitative inputs about pouch attributes such as wrinkles, paper shift, drop test results. 
  2. The app compares these observations with the master set of parameters and approves or rejects the test.
  3. Stores the test data and machine parameters in Knowledge Repository (KRè) . This data is used by the app to identify best recipe to set the machine for future tests.
  4. Test results can be downloaded or printed.

 

Features - Production Monitoring module

 

1-    Batch can be controlled by total product qty to be packed (or by no. of pouches and weight per pouch.)

2-    Once the desired no. of pouches is packed or entire product qty is packed, the batch automatically stops.

3-    The application considers each pouch weight based on the specified min/max tolerance and ignores the pouch in case pouch weight is outside the tolerance.

4-    If three consecutive readings are found to be outside the given tolerance application will abort the batch.

5-    Any batch can be paused and restarted to continue from the point where it was paused.

6-    Application continuously compares qty remaining to be packed and remaining number of pouches. In case it is detected that remaining qty is insufficient to pack the balance pouch/s, the batch automatically stops and does not allow  the remaining pouch/s to be added.

7-    Excess give away in terms of product qty or in amount is captured for every batch

8-    Entire production history can be accessed on Web App.

9-    Batch statistics can be viewed or downloaded in PDF

Other relevant topics click decintellfalco.blogspot.com


Shantanu Joshi
Co-Founder
Decintell Tech Pvt. Ltd.

 

www.decintell.com 

Decintell Falco DOIT

Decintell Falco DOIT

Decintell Falco Knowledge Platform is a complete enterprise suite consisting an array of modules to cover enterprise wide transactions and workflows. The platform comes with its own Admin Centre. Admin can create roles, create users, assign roles and access rights. Configure alerts, emails etc. Admin can also monitor users' login sessions in real time and can force logout or suspend a user. Admin Centre is a very powerful tool to grant user level access to ensure information integrity. Apart from Admin Centre, Falco combines a set of standard modules and customised modules to handle complicated workflows within an Enterprise. (for more about Admin Centre click Decintell Falco Admin Centre)




The standard modules are My KRA BI Dashboards, DOIT (IoT module to monitor equipment performance), WAC (weighment calibration app). The customised workflows are SWAS (an aftermarket suite), CPC (Constraint based Capacity Planning and Control), ECM (Engineering Change Management), CEM (Customer Engagement Management), TPM (Total Preventive Maintenance), NPD (New Product Development) and many more. (for more on Decintell Falco Knowledge Platform click Digitise with Decintell Falco Knowledge Platform). 

For the scope of this blog we will discuss DOIT module in detail. DOIT simply means Data Over Internet Transfer. OEMs engaged in manufacture of equipment such as Industrial machines, Compressors, Power Generators, Gear Boxes, Large Pumps will gain an oversight of their equipment when installed in the field, if they were to receive real-time data from their equipment. This data could be about functioning of the equipment or its productivity. 

The received data is immediately analysed. Processed data is displayed thru intuitive dashboards. Alerts can be configured for exceptions. 

Field service staff can be immediately alerted about equipment functioning problem or by monitoring certain trends, DOIT can configure timely alerts for potential problems in equipment functioning or its up time.

By collecting field performance data for a large number of field installations and over a longer period, creates valuable Knowledge Repository KRè, which can be effectively drawn upon to carry out major performance enhancements or even future models. (to know more about click Digitise with Decintell Falco Knowledge Platform)   

It is not just the OEM, but the end user of the equipment itself, is also an obvious consumer of the "on-field" real time data. The end user organisation immensely benefits from the real-time OE data. The equipment productivity is immediately visible. Instant alerts can be sent to maintenance crew, if equipment performance deviates from standard parameters. Since the alert defines the problem, advance preparation is possible, saving costly downtimes.      

Decintell has developed a unique SOP for onboarding an OEM on Falco DOIT, within 4 to 6 weeks.  Once configured and Decintell Falco PLC coding standards are implemented, any off-the-shelf data logger can be connected to Decintell Falco to send data over internet. A data logger needs to be connected to equipment PLC and also to Decintell Falco cloud, thru WIFI or LAN.  Data is transferred to Decintell Falco cloud broadly as depicted in the diagram below.  The logger can transmit data either directly into Falco database or connect thru API or thru Azure IoT Hub. (Jason String) 


Once onboarding is complete, OEM can then retrofit the loggers to all field installations bringing entire installed base live on cloud. Data streaming can commence, and data is collected real-time on Decintell Falco. Received data is analysed and processed. The raw data as well as dashboard reports based on processed data are displayed for end user consumption.


DOIT Frame



DOIT Field Reports




Other relevant topics -  decintellfalco.blogspot.com 

Shantanu Joshi
Co-Founder
Decintell Tech Pvt. Ltd.

 

www.decintell.com 







Thursday, September 10, 2020

Decintell Falco Total Preventive Maintenance (TPM) Module

 .  

Decintell Falco Total Preventive Maintenance (TPM) Module 

Decintell Falco Knowledge Platform is a complete enterprise suite consisting an array of modules to cover enterprise wide transactions and workflows. The platform comes with its own Admin Centre. Admin can create roles, create users, assign roles and access rights. Configure alerts, emails etc. Admin can also monitor users' login sessions in real time and can force logout or suspend a user. Admin Centre is a very powerful tool to grant user level access to ensure information integrity. Apart from Admin Centre, Falco combines a set of standard modules and customised modules to handle complicated workflows within an Enterprise. (for more about Admin Centre click Decintell Falco Admin Centre

The standard modules are My KRA BI Dashboards, DOIT (IoT module to monitor equipment performance), WAC (weighment calibration app). The customized workflows are SWAS (an aftermarket suite), CPC (Constraint based Capacity Planning and Control), ECM (Engineering Change Management), CEM (Customer Engagement Management), TPM (Total Preventive Maintenance), NPD (New Product Development) and many more. (for more on Decintell Falco Knowledge Platform click Digitise with Decintell Falco Knowledge Platform).  

For the scope of this blog we will discuss TPM module in detail. TPM stands for Total Preventive Maintenance. Frequently TPM is also as defined as "Total Productive Maintenance" or "Total Predictive Maintenance".  

 

Even at the cost of a little digression, I would like to discuss various definitions. Properly maintained machines and equipment does have high productivity, higher uptimes, higher quality reliability and of course longer machine working life. And collectively calling all these as "Productive"  may be the intent behind using the term "Total Productive Maintenance".

 

Let us look at another definition of TPM. Total Predictive Maintenance. Can we really have "predictive" maintenance.  For anything to be "predictive" one assumes that all potential failures of a machine, can be predicted. Yes, in theory it can be. But practically it is extremely difficult to achieve that, if not impossible. All the predictions are possible only thru past data. For any predictive pattern to be established, large amount historical data  is needed and that too, accurately recorded. If an organisation starts building record for every machine thru regular preventive maintenance, breakdowns, spares changes, over years, then that can certainly be used by an artificial intelligence algorithm to come up with certain predictions. But therefore, calling it Predictive is going a bit overboard. I would suggest, not to get influenced with terms like Artificial Intelligence or Block Chain etc.  As technologies, they may be advanced and effective, but the question is more about their actual utility in absence of consistent and large amount of data. 

 

I am, therefore, personally more aligned with "Total Preventive Maintenance" as a definition of TPM. Total Prevention is a feasible target for an organisation. The intent of TPM is to ensure equipment health, so the breakdowns are minimized. And as a consequence, capacity calculations get more reliable. TPM has to be part of culture and has to be sustained constantly. TPM is not a one-time project, an activity for the month, or some yearly program. It is a culture. Many a times TPM initiatives fade out over a period because of lack of consistent monitoring. 

 

Decintell Falco Knowledge Platform hosts a powerful TPM module. 

  

TPM module enables the maintenance team 

  1. Draw maintenance schedule for every equipment for the entire year
  2. Assign teams for the schedule
  3. Keep team attendance and holiday calendar especially because they will have staggered weekly off schedule and will be entirely different from the rest of the personnel. 
  4. Centrally prepare checklists for every equipment along with part replacement plan
  5. Plan spare parts
  6. End to end breakdown ticket handling
  7. Realtime feedback loop with Falco Capacity and Production Control (CPC)
  8. Analytics









Other relevant topics. decintellfalco.blogspot.com


Shantanu Joshi
Co-Founder
Decintell Tech Pvt. Ltd.

 

www.decintell.com

Wednesday, September 9, 2020

Decintell Falco My KRA Dashboards

Decintell Falco My KRA Dashboards 

Decintell Falco Knowledge Platform is a complete enterprise suite consisting an array of modules to cover enterprise wide transactions and workflows. The platform comes with its own Admin Centre. Admin can create roles, create users, assign roles and access rights. Configure alerts, emails etc. Admin can also monitor users' login sessions in real time and can force logout or suspend a user. Admin Centre is a very powerful tool to grant user level access to ensure information integrity. Apart from Admin Centre, Falco combines a set of standard modules and customised modules to handle complicated workflows within an Enterprise. (for more about Admin Centre click Decintell Falco Admin Centre)


The standard modules are My KRA (Business Intelligence Dashboards), DOIT (IoT module to monitor equipment performance), WAC (weighment calibration app). The customised workflows are SWAS (an aftermarket suite), CPC (Constraint based Capacity Planning and Control), ECM (Engineering Change Management), CEM (Customer Engagement Management), TPM (Total Preventive Maintenance), NPD (New Product Development) and many more. (more on Decintell Falco Knowledge Platform click Digitise with Decintell Falco Knowledge Platform). 

For the scope of this blog we will discuss My KRA module in detail. Many mid size organisations today, have some ERP system or the other. ERP system is one of the most essential components of digitisation. ERP ensures basic hygiene in "Customer Order to Payment"  flow, as well as "Purchase Order to Vendor Payment" flow. ERP also brings good controls over material planning and inventory. 

Any ERP does have basic reports such as Inventory, P&L, Creditors, Debtors, Trial Balance etc. Beyond these basic reports, ERPs do not generate many other critical reports. ERP reports are not easily accessible by all. The report formats are very technical and complicated. Which makes them hard to decipher. ERPs do not have budgets and there is no comparative analysis of performance against budgets.

Any decision making process essentially involves processed, analysed, accurate and realtime data. 

My KRA gets connected to ERP system thru smart ETL and fetches relevant data to Falco Cloud Platform. The data is analysed and presented realtime on intuitive dashboards, giving instant visibility of enterprise wide performance to the decision makersThese reports cover performance measurement against budgets for all Key Performance Indices (KPIs) such as Finance, Sales, Supply Chain, Quality and Engineering. 

My KRA dashboards present easy to understand comprehensive reports. All these reports are tailor-made and preconfigured specific to each organisation. There is no need to invest in IT expertise to configure reports, they come pre-made. Data confidentiality and integrity is maintained, by controlling access thru role management. 

My KRA brings all important reports just click away. No more waiting time for someone in the organisation to download data from ERP, work on it for days and then convert them into excel reports or powerpoint charts. By the time required report is presented, precious  time is already lost. Besides manual intervention gives scope for errors and often the data is disputed by all stakeholders, making the reports irrelevant. Thus the entire management time invested in creating these reports is completely wasted. Delayed data can create decision paralysis.

My KRA extends ERP 

(some examples of dashboards)

KRA Sales  > KPI Revenue


KRA Finance > KPI P&L

                   


KRA Finance > KPI Cashflow



KRA Finance > KPI Inventory 



KRA PMS Score > KPI CEO Score (Measurement of Organisation Score against Budgets) 



"Budgets and Masters (B&M)" is a sub-module of My KRA. B&M stores multiple revisions of Sales and Finance budgets, for current year and next year. My KRA always refers to the latest revision. My KRA dashboards compares the actual performance against budgets.   The next year budgets are automatically switched as current year budgets  at the start of a new Financial Year. (Admin Centre allows setting financial year and automatically switches to next FY on a user defined date.). Decintell Falco Admin Centre


B&M comes with a unique feature - CEO Control Panel.  The Control Panel allows CEO to set the tone for Balanced Score Card.  CEO can specify Min / Max limits for every KPI. Performance is graded  , based on the limits set by the CEO. 


Decintell Falco My KRA and BI Platforms

There are a number of BI platforms available off the shelf. Most of them are self service platforms. But this is precisely the problem. How many mid-size organisations have in-house IT resources as well as ability to invest substantial managerial bandwidth to adopt these platforms. No doubt these platforms are very powerful in data visualisation and have thousands of visualisation types. However, more often than not the user organisations are hardly in position to decide which of these thousands of visualisations will suite their needs. At least within manufacturing vertical not more than 10 to 15 visualisation types suffice to cover all important KPIs. What then is the use of these thousands of graphical presentations and self service features, to an industry which can hardly put it to use. Many of these platforms have complicated licensing policies and at times costly too. Most of the BI platforms publish the reports configured and users can access it using URL. These URLs lack security features in basic subscription versions. Easy to get unauthorised access. For any user level security features, the license fees sky rocket disproportionately. Ultimate objective is to consume relevant data and arrive at decisions and not get bogged down by the tedious adoption exercise. Whereas My KRA dashboards are pre-configured. Leveraging our domain expertise in manufacturing, we understand user needs and then design dashboards to suite them. 

Decintell Falco Knowledge Platform addresses specifically these gaps. Using deep domain knowledge, we map your existing flows outside of existing ERP, reengineer them and then digitise. These workflows form independent modules which are integrated to Falco platform to create seamless digitised enterprise.  With Falco Knowledge Platform we seek to provide enterprise solution for the entire white space left out in ERP. Become single sign on solution platform. 


My KRA module can be implemented within 4 to 6 weeks** 





** depending on the data readiness 

Once My KRA module is implemented other modules for critical workflow digitisation, can be implemented. These workflows mainly represent white spaces not covered by an ERP system, viz. Engineering Change Management (ECM), Constraint Based Capacity Planning (CPC), Total Preventive Maintenance (TPM), Customer Experience Management (CEM), Spares-Warranty-AMC-Service (SWAS).

Other relevant topics click decintellfalco.blogspot.com

Shantanu Joshi
Co-Founder
Decintell Tech Pvt. Ltd.

 

www.decintell.com 

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